Sungevity - Wayzata, Minnesota

Daniel Luu

I don't usually write review, but in this case since this is a big investment and commitment for me I feel that I need to give my 2cents on my experience so you can set your expectation.

I signed the contract in July of 2015, Sales guy told me it would take 3 months, and now 11 months later system is still not up and running.

There were a lot of miscommunication and misinformed as my Project Manager moved on to different department. When that happened, my project was delayed for months until we called them to ask for update on the project. Not very professional for company claimed to have installed thousands of projects.

Took them close to 6 months to replace the power panel due to PGE delays. 🙁 By the time the Power Panel was replaced, the permit had expired. So waited couple more weeks to get the permit reinstated. Finally the system is online and generating power for 3 days and down again!!!!! I had to call Support, they said power cycle which i did and it didn't resolve the problem. Issue got escalated, escalation said to replace the Inverter will take up to 3 weeks to get the part. Fudge!!!

As of today, system still down and waiting for repairs. As you can see, I'm very frustrated with the whole going green experience with Sungevity.

Initially, I chose this company because I found a study on the net posted by an individual claimed that it's better than Solar City. So I went along. Long and behold, it's not true at all for my case.

The good thing is they will give me $500 for all the delays, but not discount, and I have to wait 4 weeks for the check which is fine.

Read the reviews, not all projects will be the same. If I had to do this again, obviously I would go with Solar City no doubt.

We had a very frustrating experience with this company as we went through so many mishaps. Support already ignoring me by not giving me any updates like they said. They not very proactive maybe because they know I'm bitter. 😉

I gave them one start because at least they installed the Panels correctly.

Brandon Cole

Sungevity does not care about their customers. I have used their service for six months and was blantely lied to about a referral fee that my grandfather was supposed to receive.
Since then, I have received nothing but excuses and explanations on how their bankruptcy is delaying customer service issues. However, they are still deducting money monthly from my account for usage, installing new systems into to homes, and ironically enough paying out the referral fees for new customers. Essentially they are continuing all business as usual, excluding addressing customer issues that have lingered for months with no resolution.
I would suggest choosing ANY other solar provider before Sungevity. If I could give zero stars I would.

Dave Worden

After dealing with Sungevity for roughly 3 months I have decided to use a different solar company. Aside from changing "project managers" 3 times for no apparent reason, their install team never showed up on the scheduled installation day. Sungevity tried to raise my price after deciding to use a different panel than originally agreed upon. I spent my time and money renting equipment to trench 130 ft. for THEIR installation crew in order to keep my price the same as originally negotiated. A week has gone by since the no call - no show and I have not received a response to any of my emails or calls.

Busterb b

I decided to have Sungevity install my solar system after I checked around and talked to friends who used them. Sungevity had the twenty year prepaid leasing program that I was interested in. They also had a referral rewards program, which I will get to shortly. Anyway, the process got messed up during design phase, not sure why but the number of panels changed three times, Not a big deal. Then things got messed up in scheduling when we lost a month because they changed project managers on me. Sungevity's subcontractors finally showed up, (Sungevity subcontracts their work out to local contractors) and in two days we had a working solar system. System worked well during the first month and a half. Then I received an e mail to shut down the system for safety reasons due to some sort of recall. The e mail stated that I would be reimbursed for electricity used during downtime. Well a week passed and no contact, so I called and was told that they were very busy with the recall and would get someone out ASAP. Again they told me that they would be paying for the electric used so not to worry. Another week goes by without any contact so I called again only to hear basically the same story. Well finally someone came out and replaced four screws in the shut off box. In total my system was off for 18 days. Without asking or checking with me about expenses or review of my electric bill Sungevity sent me a check for $30, which would break down to $ 1.66 a day for each day the system was down. My electric bill for that period was $ 165.00. They quoted some sort of mythical formula that was used to calculate the reimbursement. I called customer service to voice my disappointment. A nice polite customer service representative reviewed the reimbursement with me. She had me e mail the electric bill to her and said she would review, recalculate and have a supervisor review the information and get back to me. She called back and informed me that the calculations were correct but the supervisor would like to contact me tomorrow. The following day the supervisor called, sounded like he didn't know anything about my complaint and wanted me to start from scratch and tell my story. I wasn't interested in starting all over so I told him the system was off 18 days and I got a check for $30 to put towards a $165.00 bill and wasn't happy. He responded by saying how about $90. Well I went off on him, they were trying to screw me by sending the $30 hoping I would just settle for that. Makes you wonder how many people did settled for it. $90 doesn't cover my bill but I said if they want to send it go ahead. But now my problem is I can't trust a company that I am in a 20 year lease with. He said he would pass that on. Well I haven't seen a check yet but it is still early. So be care full, I'm sure there are plenty of company's to choose from out there. And understand that all these company's buy their panels, mounting hardware and connecting hardware, they don't manufacture it. All they do is install it and hopefully stand behind the warranty. I feel solar is a smart investment and is normally worth the expense. Now about that referral rewards program, its been four months with several phone calls to find out the status of the reward. As of today we are on the third customer service rep who will "look into it". If you won't keep your promises don't make them.

Jonathon Paul

We went with Sungevity after talking with them, Solar City, and a local installer. We choose Sungevity because they offered the most power at the lowest cost, because they took the time to answer all of my questions (and I had a lot!), and because it was clear that they had thought through the details around the roof installation. They provided lots of information along the way, including regular updates when there was a delay. We easily passed all of our inspections without any problems.

And the best part is that now that we've switched to solar, our electrical bill for our first full month went from $136 last year to a $100 credit on solar. Now, it's not going to be that way every month, but it was a great decision financially, not to mention environmentally.

And, if you want to get $1000 off your installation, feel free to use my referral code - 572125 and commit to going solar by October 31st; after that, it's a $500 discount.

George Durgerian

I chose Sungevity because of a New York Times article that praised their business model (I wanted to make sure my provider was here to stay).

The salesman, Mark R., was the most low-pressure guy you could have asked for. They installed it without trouble, and our power bills plummeted. We got a plug-in hybrid, and the panels pay for both the car (25k so far) and our house power. A great experience.

Karen Avagyan

If you ever call them, expect that you will be transferred at least 10 times before they tell you that they can't help

Sam D

This company is a scam ,bunch of liars sitting behind desks they sold me modules that they don't have and my project been on hold for 3 months (do not sign with them ) i wish that i can give them 0 star